Introduction

Bylukz Corporation Private Limited (“Bylukz”, “We”, “Us”, “Our”) is committed to protecting the privacy and personal information of all users who access, browse, or interact with the Bylukz mobile application and website (“Platform”). This Privacy Policy explains how we collect, use, share, store, and secure the information you provide to us. By accessing or using our Platform, you agree to the practices described in this Policy. If you do not accept the terms of this Policy, please refrain from using the Platform.

Information We Collect

When you use the Bylukz Platform, we collect both personal and non-personal information from you.

Personal Information

Personal information includes details that can identify you, such as your name, email address, phone number, delivery address, payment details, KYC documents including PAN, Aadhaar, and GST information (where applicable), along with your order history, preferences, date of birth, and other profile information you may choose to provide.

Non-Personal Information

We also collect non-personal information automatically through cookies, device details, IP address, browsing patterns, app usage duration, technical logs, and analytics tools.

How We Collect Information

We collect information directly when you sign up, place an order, participate in contests, complete KYC, or contact customer support. Information is also gathered automatically when you interact with the Platform, and from third-party service providers including logistics partners, payment processors, and marketing agencies.

How We Use Your Information

All collected information helps us provide and improve our services, process and deliver your orders, maintain your account, complete secure payments, enhance user experience, personalize recommendations, conduct customer support, prevent fraud, run contests and reward programs including the scratch and win feature, and comply with legal obligations.

Information Sharing and Disclosure

To fulfill our services, your information may be shared with sellers, logistics partners, payment gateways, advertising partners, and other verified third-party service providers who support our operations. We may also share information when required by law, with government authorities or law enforcement agencies to comply with legal processes, or during business restructuring, mergers, or acquisitions. All partners receiving your data are under strict confidentiality obligations.

Cookies and Tracking Technologies

The Bylukz Platform uses cookies and tracking technologies to improve your browsing experience, keep your session active, analyze performance, show relevant products, and personalize your recommendations. You may disable cookies through your browser settings, but certain features of the Platform may not work properly as a result.

Data Security

We implement strong security measures to safeguard your information. These include encrypted data transmission, secure servers, firewalls, role-based access control, and regular security checks. Although we take every reasonable step to protect your information, no digital platform can guarantee complete security. You are responsible for protecting your account login credentials and notifying us immediately of any unauthorized access.

Age Restrictions and Data Retention

Bylukz is meant for users aged 18 and above. We do not knowingly collect personal information from minors. If we become aware of such data being collected, it will be deleted promptly. We retain your information only for as long as necessary to fulfil business, legal, and operational requirements. Certain data may be retained for audit, dispute resolution, fraud prevention, and analytical purposes in anonymised form.

Your Rights

As a user, you have the right to access and update your information on your Profile. You may also request deletion of optional personal data or your entire account, subject to legal requirements. You may withdraw certain permissions such as notifications or location access from your device settings. You also have the option to opt out of promotional communications. For any such requests, you may contact our Grievance Officer.

Consent and Policy Updates

By using the Bylukz Platform, you consent to the collection, processing, and sharing of your information as described in this Policy. You also consent to being contacted via SMS, WhatsApp, email, or phone for service updates, order notifications, and promotional communications unless you opt out. We may update or revise this Privacy Policy from time to time, and any changes will be posted on the Platform along with the updated date. Continued use of the Platform after changes means you accept the updated Policy.

Contact Information

If you have any concerns, queries, or requests related to your personal information, you may contact our designated Grievance Officer at Bylukz Corporation Private Limited. Additionally, for order-related or service-related queries, our customer support team is available through email and phone or through the in-app help section.