Effective Date: 04.03.2024

Thank you for shopping with Byluks Multivendor E-commerce Mobile Application. We want to ensure your satisfaction with every purchase. Please read the following Return and Refund Policy carefully.

Return Eligibility:

Only products that are in their original company packaging are eligible for return.

Non-returnable products include:

• Personal hygiene items
• Food and perishable items
• Customized or personalized items
• Digital goods
• Undergarments and intimate apparel
• Medical and healthcare products
• Hazardous materials

Return Process:

To initiate a return, please navigate to the "My Orders" page on the app and locate the "Return" button next to the eligible product within 10 days of receiving your order. If the product is eligible for return, you will find the "Return" button for initiating the process.

Provide your order number and reason for the return.

Once your return request is approved, you will receive instructions on how to return the item.

Please ensure that the item is returned in its original packaging and in the same condition as when you received it.

Refund Policy:

Refunds will be processed within 10 days of receiving the returned item.

The refund will be issued as store credit to your wallet, rather than the original payment method used for the purchase.

Shipping fees are non-refundable.

If the returned item is not in its original condition, a partial refund may be issued based on the item's condition.

Exchange Policy:

We currently do not offer exchanges. If you would like a different item, please initiate a return for the original item and place a new order.

Damaged or Defective Items:

If you receive a damaged or defective item, please contact us immediately.

Provide clear photos of the damaged or defective item.

We will assess the issue and provide a resolution, which may include a refund or replacement.

Cancellation Policy:

Orders can be cancelled within 2 of placing the order.

Once the order is processed and shipped, it cannot be cancelled.

Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact us at [customer service email or phone number].

Please note that this Return and Refund Policy is subject to change without prior notice. It is your responsibility to review this policy periodically for updates or changes.

By using the Byluks Multivendor E-commerce Mobile Application, you agree to abide by the terms and conditions outlined in this policy.